Terms and Conditions

Terms and Conditions

River Cruise Mentor | Leadership Academy

Last updated: June 13, 2026

1. Course Access and Enrollment

1.1 Eligibility

Must be at least 18 years old
Must have relevant hospitality or service industry experience, or meet the background expectations described for the program
Must meet course prerequisites if applicable

1.2 Account Security

You are responsible for maintaining the confidentiality of your account
You must not share your login credentials with anyone else
You must notify us promptly of any unauthorized access to your account

2. Payment and Refunds

2.1 Course Fees

Full payment, or an approved payment plan, is required for course access
Prices are listed in EUR unless otherwise specified
Payment plans are available as specified at the time of enrollment
Fees are non-transferable

2.2 Your Right of Withdrawal

If you enroll as a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day the contract is concluded.

To exercise the right, inform us of your decision by an unequivocal statement — by email to maddy@rivercruisementor.com, or using the withdrawal function on our website. You may use the model withdrawal form annexed to these Terms, but you are not obliged to. To meet the deadline, it is sufficient that you send your communication before the 14-day period has expired.

2.3 Effects of Withdrawal

If you withdraw, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the original transaction unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement.

2.4 Immediate Access to Digital Content

The course lessons, recordings, interactive tools and downloadable materials are digital content supplied online and not on a tangible medium. Access is opened immediately upon enrollment.

At enrollment you are asked to give your express prior consent to supply beginning immediately, and to acknowledge that you thereby lose your right of withdrawal in respect of that digital content once supply has begun. Where you have given that consent and acknowledgement, no refund is due in respect of the digital content.

If you prefer to keep your full 14-day withdrawal right, do not give that consent at enrollment. Your platform access will then be opened once the 14-day period has expired.

2.5 Services Begun During the Withdrawal Period

The live sessions, coaching and mentorship are services. If you ask us to begin providing them during the 14-day withdrawal period and you then withdraw, you will pay us an amount which is in proportion to what has been provided up to the moment you informed us of your withdrawal, in comparison with the full coverage of the contract.

2.6 After the Withdrawal Period

Once the 14-day withdrawal period has expired, fees are non-refundable. No refunds are provided for individual modules, partial completion, unused entitlements, or requests made after the withdrawal period.

2.7 Making a Request

Withdrawal and refund requests should be sent in writing to maddy@rivercruisementor.com. Reimbursement is processed within 5 to 10 business days of acceptance and in any event within the 14-day period set out in 2.3.

2.8 Enrollments Made in a Business Capacity

The statutory right of withdrawal in 2.2 applies to consumers. Where you enroll for purposes relating to your trade, business, craft or profession, that statutory right does not apply, and the contract is governed by 2.1, 2.6 and 2.7.

3. Intellectual Property

3.1 Course Materials

All course content is protected by copyright and owned by River Cruise Mentor / FIT IT SRL
Materials are for your personal, non-commercial use only
No reproduction, redistribution, or resale of course materials is permitted without prior written consent

3.2 Student Content

You retain ownership of the content and submissions you create
You grant River Cruise Mentor a license to use your submissions for educational and promotional purposes (e.g. testimonials, case studies), unless you opt out in writing
Your submissions must not infringe the intellectual property rights of others

4. Code of Conduct

Students must:

Maintain professional behavior at all times
Treat other participants and staff with respect
Not share confidential information belonging to other students, staff, or partner organizations
Follow the guidelines and instructions provided for each course or program
Refrain from disruptive or harassing behavior

River Cruise Mentor reserves the right to remove a student from the program, without refund, for serious or repeated violations of this Code of Conduct.

5. Platform Usage

5.1 Technical Requirements

A reliable internet connection
An up-to-date browser version
Video conferencing capability for live sessions
Any other software or hardware specified for your program

5.2 Availability

We aim for 99% platform uptime, but do not guarantee uninterrupted access
We will provide reasonable notice of scheduled maintenance where possible
We reserve the right to modify or update platform features as the program evolves

6. Certification

6.1 Requirements

Complete all required modules
Pass the required assessments
Meet the attendance requirements for live sessions
Submit all required projects and assignments

6.2 Validity

Certificates are issued upon successful completion of the program
Digital verification of certificates is available on request
A certificate confirms successful completion of the program; it does not constitute a guarantee of employment, licensing, or recognition by any specific employer or authority

7. Limitation of Liability

River Cruise Mentor provides training, mentorship, and structured support to help students pursue careers as River Cruise Managers. We do not guarantee specific career outcomes, job offers, or employment. We are not liable for:

Career outcomes, including hiring decisions made by river cruise lines or other employers
Technical issues beyond our reasonable control
Interruptions caused by third-party services (e.g. video conferencing, payment processors)
Personal disagreements or disputes between participants

8. Changes to Terms

We reserve the right to:

Modify these Terms from time to time
Update course requirements
Adjust pricing for future enrollments
Change program structure or content

Material changes will be reflected on this page with an updated “Last updated” date. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of Romania, without regard to conflict-of-law principles.

In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Craiova, Dolj County, Romania.

10. Contact Information

For questions about these Terms, please contact:

Email: maddy@rivercruisementor.com

FIT IT SRL

Str. Feldioara nr. 37

Craiova, jud. Dolj

RO 24534057 / J16/1919/2008

Annex — Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: FIT IT SRL, trading as River Cruise Mentor, Str. Feldioara nr. 37, Craiova, jud. Dolj, Romania — maddy@rivercruisementor.com

I hereby give notice that I withdraw from my contract for the supply of the following service / digital content:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date: