Terms and Conditions

Terms and Conditions

River Cruise Mentor | Leadership Academy

Last updated: June 13, 2026

1. Course Access and Enrollment

1.1 Eligibility

  • Must be at least 18 years old

  • Must have relevant hospitality or service industry experience, or meet the background expectations described for the program

  • Must meet course prerequisites if applicable

1.2 Account Security

  • You are responsible for maintaining the confidentiality of your account

  • You must not share your login credentials with anyone else

  • You must notify us promptly of any unauthorized access to your account

2. Payment and Refunds

2.1 Course Fees

  • Full payment, or an approved payment plan, is required for course access

  • Prices are listed in EUR unless otherwise specified

  • Payment plans are available as specified at the time of enrollment

  • Fees are non-transferable

2.2 Refund Policy

  • 30-day money-back guarantee from the date of enrollment for the full program

  • No refunds for individual modules, partial completion, or requests made after the 30-day window

  • Refund requests must be submitted in writing to maddy@rivercruisementor.com

  • Processing time: 5-10 business days

3. Intellectual Property

3.1 Course Materials

  • All course content is protected by copyright and owned by River Cruise Mentor / FIT IT SRL

  • Materials are for your personal, non-commercial use only

  • No reproduction, redistribution, or resale of course materials is permitted without prior written consent

3.2 Student Content

  • You retain ownership of the content and submissions you create

  • You grant River Cruise Mentor a license to use your submissions for educational and promotional purposes (e.g. testimonials, case studies), unless you opt out in writing

  • Your submissions must not infringe the intellectual property rights of others

4. Code of Conduct

Students must:

  • Maintain professional behavior at all times

  • Treat other participants and staff with respect

  • Not share confidential information belonging to other students, staff, or partner organizations

  • Follow the guidelines and instructions provided for each course or program

  • Refrain from disruptive or harassing behavior

River Cruise Mentor reserves the right to remove a student from the program, without refund, for serious or repeated violations of this Code of Conduct.

5. Platform Usage

5.1 Technical Requirements

  • A reliable internet connection

  • An up-to-date browser version

  • Video conferencing capability for live sessions

  • Any other software or hardware specified for your program

5.2 Availability

  • We aim for 99% platform uptime, but do not guarantee uninterrupted access

  • We will provide reasonable notice of scheduled maintenance where possible

  • We reserve the right to modify or update platform features as the program evolves

6. Certification

6.1 Requirements

  • Complete all required modules

  • Pass the required assessments

  • Meet the attendance requirements for live sessions

  • Submit all required projects and assignments

6.2 Validity

  • Certificates are issued upon successful completion of the program

  • Digital verification of certificates is available on request

  • A certificate confirms successful completion of the program; it does not constitute a guarantee of employment, licensing, or recognition by any specific employer or authority

7. Limitation of Liability

River Cruise Mentor provides training, mentorship, and structured support to help students pursue careers as River Cruise Managers. We do not guarantee specific career outcomes, job offers, or employment. We are not liable for:

  • Career outcomes, including hiring decisions made by river cruise lines or other employers

  • Technical issues beyond our reasonable control

  • Interruptions caused by third-party services (e.g. video conferencing, payment processors)

  • Personal disagreements or disputes between participants

8. Changes to Terms

We reserve the right to:

  • Modify these Terms from time to time

  • Update course requirements

  • Adjust pricing for future enrollments

  • Change program structure or content

Material changes will be reflected on this page with an updated “Last updated” date. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

9. Governing Law

These Terms are governed by the laws of Romania, without regard to conflict-of-law principles.

In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiation. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the competent courts of Craiova, Dolj County, Romania.

10. Contact Information

For questions about these Terms, please contact:

Email: maddy@rivercruisementor.com

FIT IT SRL

Str. Feldioara nr. 37

Craiova, jud. Dolj

RO 24534057 / J16/1919/2008

© River Cruise Mentor. All rights reserved.